Marshfield Clinic Health System 
1000 North Oak Ave
Marshfield, WI 54449

Office hours are:
Mon-Fri  8am-12:30pm/1:30-4:30pm
Tuesday Open at 9am

Customer Service
Frequently Asked Questions

What is the myEasyMatch® Code?

The myEasyMatch® code is a number unique to your document that allows us to identify your specific account and properly address your electronic delivery or payment needs.

Where is the myEasyMatch Code?

The myEasyMatch® code is printed on your document.  See the payment or enrollment tab for a sample document image with the code circled in red.

What are eStatements?

An eStatement is an electronic version of your mailed (paper) statement. The electronic statement is identical to the paper statement and can be viewed, printed or saved right from your computer.

How do I enroll to receive eStatements?

Your paper statement (or other document type) should direct you to the appropriate online billing website to register in eStatements.  On the home page, click the “Sign up” button and follow the instructions on the screen.  You will need the myEasyMatch® code from your paper statement and a valid email address to enroll.  After you finish the enrollment process you will receive a validation email and will need to click on the link provided to activate your online account.  If the link is not activated you will continue to receive paper statements.

Will I still receive a paper statement?

Once you enroll for eStatements, paper delivery will be shut off.  To revert back to receiving documents in the mail, you can change your delivery preference in the Profile tab. 

When will I receive my eStatement?

Your next eStatement will be sent according to the existing billing cycle (i.e. XX days after charges), however you will receive it a few days faster because eStatements bypass mail delivery delays.

How will I know when my eStatement is ready for viewing?

You will receive an email notification letting you know that your statement is ready for viewing. A link will be provided in the email, directing you to the login page of mySecureBill®. You can access your statement from any computer by logging into your mySecureBill® account.

How do I view my monthly statements?

Once you have logged into your account, select the VIEW icon to the right of the statement date and your statement will appear in a separate window in your internet browser.

Can I have my eStatement notification sent to two different email addresses?

Your eStatement notification can only be sent to one email address, but you can access your account from any computer. 

How long will my statement remain online?

You can view current and past statements and payments for 18 months.

How do I view my statements after the 18 month period?

Documents that are older than 18 months will be deleted from your mySecureBill® account.  At any time before the 18 month cutoff, documents can be saved on your personal computer.  Click the SAVE icon from your list of electronic documents in the mySecureBill® home screen if you wish to download a copy.

Is there a charge for eStatements?

There is no charge for eStatements.

Is my personal information secure with eStatements?

Yes, all of your personal information is encrypted and password protected to ensure your personal information is secure.

What if I change my email address?

Log into your personal account and click the Profile tab.  You can update your email address here and all future notifications will be sent to the updated email address.

What if I forget my password?

Click on the “Forgot Your Password” link on the Login screen.  You will be prompted to enter your username and then you will receive a confirmation email. The email will contain a link to reset your password.

Who should I contact if I don’t receive my email notification?

If any questions arise please reference the 'Contact us' section on the left side of your screen for the appropriate contact information. 

How do I opt out of eStatements?

Login to your personal account and select the Profile tab.  Change your delivery preference to paper delivery.

What is Adobe Reader and why do I need it?

Adobe Acrobat® Reader ™ is free software used for viewing and printing of electronic forms. You will need this software installed in order for your computer to download, display or print your statement.

How can I get Adobe Reader?
If you need to download and install the Adobe Acrobat (free of cost for Windows, Macintosh and UNIX), click on the following link: http://get.adobe.com/reader/

When will my payment be posted to my account?

Your payment will be processed and posted to your account within seven business days. A receipt confirming your payment will also be emailed to you.

Is there a charge for making a payment online?

No, there is no charge for online payments through mySecureBill®.

How can I save my card/bank account for future use?

As a logged-in user, you can save a payment account from your Account Profile, or while making a payment.

On the Account Profile page, clicking the underlined Change link in the mySecureWallet® section will open the mySecureWallet® page. Saved payment accounts can be added by filling in the required details and clicking Save.

During payment, look for the checkbox to store the account for future payments when you fill out the credit card or bank account details, prior to submitting the payment.


I have a saved credit card/bank account. How do I change it?

On the Account Profile page, clicking the underlined Change link in the mySecureWallet® section will open the mySecureWallet® management page. Saved payment accounts can be added or deleted in this view. The primary account for payment can also be managed here.


Do I have to save a payment account?

No, there is no requirement to save a payment account.

Who should I contact if I don’t receive my payment confirmation email?

If any questions arise please reference the “Contact us” section on the left side of your screen.

Where do I find the verification number on my credit card?
The card verification number is a three-digit number on the back of Visa/MasterCard/Discover or a four-digit number on the front of American Express.

How do I make a one-time payment if I don’t have a myEasyMatch code?
On the mySecureBill® home screen, click on the “Make payment” button and select the “Don’t have a statement?” link.  Fill in the required fields, select payment method and click “Continue.” From here you will be able to complete the payment process. If you do not see the “Don’t Have a Statement?” link, please reference the “Contact Us” box on the left side of your screen for customer service contact information.